Why can't I login to my account?Updated 6 months ago

If you have placed an order with us and are trying to login to your account, but you're getting this error message:

Then it's likely that you haven't yet created an account on our site, as this is not automatically created when you place an order.

Not to worry - this is super easy to do! Here's how:

• Just follow this link.
• Enter your details, the email address you used for your order and set a password for your account.
• You will then receive an email with a link to finish activating your account

Once you're all set up, you can make changes to upcoming subscription orders and update your preferences. For more information on this, head here.