Managing Your Subscription & Account

Our subscriptions are super flexible - here's how to manage yours to best suit you

How do I change my scents?

Here is how to change the scents in your subscription

How do I change my order date?

If you need your refills sooner than your order is due or want to push your order back, you can change your order date. 1) Just login here and click on Edit next to your active subscription. 2) Then select Change Order Date. 3) You can either manuall

How do I change my delivery frequency?

If you currently have too many refills or need refills more regularly, you can update your delivery frequency to suit your usage

How do I apply a discount code to my subscription?

Please note that site wide discounts are not applicable to subscription orders, as these are already discounted. If you have a discount from referring a friend to Fussy, you can add this to your subscription order by following these steps 😊. 1) Logi

How do I change my billing/payment details?

To update your payment details, follow the steps below:. 1) Login here and click on Edit next to your active subscription. 2) Then scroll down past your order details, you'll see Billing Address. 3) Click Send Email to Update. You should receive an e

How do I add extra items to my subscription order?

You can add other Fussy items to your next subscription order directly from you account. 1) Just login here and click on Add-ons in the menu. 2) You'll have the option to add one-off items including: extra cases, bundles, our Fussy Washbag and any it

How do I cancel my subscription?

Sorry to hear you're looking to cancel your account. We'd always want to try and see if we can help so feel free to reach out to us directly here first. You're always in control of your account so you can cancel your subscription by following these s

How do I change the address on my subscription account?

To update your delivery details, follow the steps below:. 1) Login here and click on Edit next to your active subscription. 2) Then scroll down past your order details, you'll see Shipping Address. 3) Click Edit, and fill in your new shipping informa

Why can't I login to my account?

If you have placed an order with us and are trying to login to your account, but you're getting this error message:. Then it's likely that you haven't yet created an account on our site, as this is not automatically created when you place an order. N

How do I reset my account password?

If you already created an account but have forgotten your password, you can update it here: https://www.getfussy.com/account/login. Just click the 'Forgot Password?' link - this will take you to a page to enter the email your account is under:.

How do I change the name or email address on my account?

If you would like to change the name on your account or email address, this is currently handled by our customer service team. Feel free to reach out here and we will get this updated! We'd appreciate it if you could include the following information

Why is no subscription showing on my account?

If you have signed up to a subscription but one isn't showing when you login to your account, it may be that you've created an account with a different email to the one your subscription is linked to. Our customer service team will look into this iss

Can I add Limited Edition scents to my subscription?

Yup, you most certainly can. Simply login to your account here, then click on CHANGE SCENTS -you can add a Limited Edition Scent to your next order. As long as the limited edition scent is in stock at the time of your next order, you’ll receive it. O

When is my next order?

For our subscriptions - after your initial order of 1x case and 1x refill, we send the first box of refills 30 days after this and then every three months after that. To find out when your next order is due, just head to your account. If you haven't