If it has been longer than the expected timeframe for your order (click here for our expected delivery times) then our team will look into the issue and put this right!. Just complete our contact form and it would be really helpful if you could inclu
Shipping costs for Fussy orders
Our orders in the UK are usually delivered 3-5 working days from when your order is placed. Orders for subscription refills take around 5 working days, although they can sometimes take longer when they're sent to certain areas in the UK. You’ll recei
We'll send you a shipment confirmation email after your order is despatched. Orders are usually despatched on the same or following working day when the order was placed. This email will have the subject ‘A shipment from order {ORDER ID} is on the wa
We've designed our packaging for 3 refills to fit through a letterbox. This was one of the biggest design challenges. Not only does this mean you don't need to be in but it means we can use existing postal routes to delivery it which minimises our en
Information about returning orders
Find out where we ship to, expected shipping times and shipping fees here. UK Mainland (Scotland, Wales, England):. Shipping Times:. Shipping Fees:. Northern Ireland and the British Isles:. Shipping Times:. Shipping Fees:. EU (including Ireland):. Sh