Managing Your Subscription & Account

Our subscriptions are super flexible - here's how to manage yours to best suit you

How do I change my scents?

Here is how to change the scents in your subscription

How do I change my order date?

If you need your refills sooner than your order is due or aren't quite ready, so need to postpone, you can change your order date to whatever you'd like. Just login here and click on the 'Edit Subscription' button on the mainpage of your account. Usi

How do I change my delivery frequency?

If you currently have too many refills or need refills more regularly, you can update your delivery frequency to suit your usage

How do I apply a discount code to my subscription?

Please note that site wide discounts are not applicable to subscription orders, as these are already discounted. If you have a discount from referring a friend to Fussy, you can add this to your subscription order 😊 Here's how:. Just login here. The

How do I change my billing/payment details?

Just login here. Then, select BILLING INFORMATION in the menu. On a laptop? The menu is on the left:. On a mobile? Click YOUR ACCOUNT ⌵ at the top of the page to open a drop-down menu:. Click SEND EMAIL TO UPDATE and you should receive an email from

How do I add extra items to my subscription order?

Just login here. Then, select SWAG SHOP in the menu. On a laptop? The menu is on the left:. Using a mobile? Click YOUR ACCOUNT ⌵ at the top of the page to open a drop-down menu:. You'll have the option to add one-off items to your subscription order.

How do I cancel my subscription?

You can cancel your subscription on your account on our site. If you haven't already created an account, you can do this here. If you have already created an account, login here. On the main page, select the 'Edit Subscription' button to give you the

How do I change the address on my subscription account?

If you'd like to change the address your subscription is sent to, reach out to our customer service team here and we'll ensure it's set as the default for future orders. So we can update this as quickly as possible, please include the following infor

Why can't I login to my account?

If you have placed an order with us and are trying to login to your account, but you're getting this error message:. Then it is likely that you haven't yet created an account on our site, as this is not automatically created when you place an order.

How do I reset my account password?

If you already created an account but have forgotten your password, you can update it here: https://www.getfussy.com/account/login. Just click the 'Forgot Password?' link above the box where you would usually enter your password, as below:. This will

How do I change the name or email address on my account?

If you would like to change the name on your account or email address, this is currently handled by our customer service team. Feel free to reach out here and we will get this updated! We'd appreciate it if you could include the following information

Why is no subscription showing on my account?

If you have signed up to a subscription but one isn't showing when you login to your account, it may be that you've created an account with a different email to the one your subscription is linked to. Our customer service team will look into this iss

Can I add Limited Edition scents to my subscription?

Yup, you most certainly can. Simply login to your account here, then click on CHANGE SCENTS in the menu and you can add a Limited Edition Scent to your next order. As long as the limited edition scent is in stock at the time of your next order, you’l

When is my next order?

For our subscriptions - After your initial order of 1x case and 1x refill, we send the first box of refills 30 days after this and then every three months after that. To find out when your next order is due, just head to your account. If you haven't

How do I manage multiple subscriptions?

Unfortunately, our site is not yet set up to support having more than one subscription so you may have difficulties making changes, such as postponing your next order or changing the scents, on your account. We are sorry for any inconvenience caused.